Support Ticketing Portal

Welcome to Digital-On Tech’s dedicated support ticketing portal. Our commitment is to provide suitable assistance and resolution to any technical hurdles you might encounter while utilizing our groundbreaking healthcare solutions.

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Our Healthcare Technology Solutions

CareOn - iMedOne® EMR (Electronic Medical Record)

iMedOne® EMR is meticulously engineered to encapsulate a comprehensive spectrum of clinical and administrative patient data including medical examinations, diagnoses, treatment procedures, medical history, and test results. This invaluable data is harvested within your chosen healthcare enterprise at the point of care delivery. The structured and visually intuitive display of this documentation empowers providers with the essential information needed for accurate diagnosis and effective treatment planning. iMedOne® demonstrates flexibility by organizing data based on the chosen Problem, Encounter, or Administrative Episode of Care, providing an extensive array of customization and filtering options to suit varying contextual requirements.

nephrOn - Specialized EMR for Dialysis Patient Management

NephrOn’s EMR functionality mirrors the robust features of iMedOne®, but with a specialized focus on the management of dialysis patients. This specificity enhances the quality and efficiency of care provided to patients requiring dialysis, by ensuring that all pertinent clinical and administrative information is organized, accessible, and usable for optimal patient management.

Here's a quick tutorial on how to create a support ticket on the DIGITAL-ON TECH service desk:

Creating a Support Ticket on DIGITAL-ON TECH Service Desk

Step 1: Access the Support Portal

  1. Open your web browser and navigate to https://support.digitalon.co.za/[5]

Step 2: Sign In or Register

  • If you already have an account:
    1. Enter your email or username
    2. Input your password
    3. Click "Sign In"
  • If you're a new user:
    1. Click on "Create an account"[5]
    2. Fill out the registration form with your contact information[4]
    3. Submit the form to create your account

Step 3: Open a New Ticket

  1. Once signed in, click on "Open a New Ticket"[5]
  2. You'll be directed to a ticket creation page

Step 4: Fill Out the Ticket Details

  1. Select the appropriate category for your issue
  2. Provide a clear, concise subject line
  3. Describe your problem in detail, including:
    • Which product you're using (e.g., CareOn - iMedOne® EMR or nephrOn)[1]
    • Specific error messages or issues encountered
    • Steps to reproduce the problem
    • Any relevant screenshots or attachments

Step 5: Submit the Ticket

  1. Review all the information you've entered
  2. Click the "Submit" button to create your ticket

Step 6: Track Your Ticket

  • After submission, you'll receive a ticket number
  • Use the "Check Ticket Status" option to monitor progress[5]

Remember, our support team is committed to providing suitable assistance for any technical issues you encounter using our healthcare solutions[1]. Please provide as much relevant information as possible when creating your ticket for optimal service.

If you encounter any difficulties during this process, please don't hesitate to contact our support team directly.