SAP SFTP DMS Service

Service Overview

The SAP SFTP Document Management System (DMS) provides secure file transfer and document storage infrastructure for SAP-integrated applications across the organization.

Service Details

• Protocol: SFTP (Secure File Transfer Protocol)
• Primary Function: Centralized document storage and retrieval for SAP and integrated healthcare systems

Service Scope

Our Team Is Responsible For:

• SFTP/DMS server availability and uptime
• Server infrastructure maintenance
• Network connectivity to the server
• Directory structure integrity
• User authentication and access control

Outside Our Scope:

• Individual application integrations
• Specific document link generation
• Application-level file processing
• Content validation or formatting
• End-user application troubleshooting

Support Requirements

When reporting issues, please provide:

• Connection error messages (if applicable)
• Specific file paths or links in question
• Timestamp of the issue
• Affected user account or application

SLA

Standard infrastructure support SLA applies. Server availability is monitored 24/7.